Here’s an excerpt:

The Louvre Museum has 8.5 million visitors per year. This blog was viewed about 120,000 times in 2011. If it were an exhibit at the Louvre Museum, it would take about 5 days for that many people to see it.

Click here to see the complete report.

1. Part 1: Laminar Research Delivers a Sour Taste
2. Quick tips on Getting Started with X-Plane 10, both configuration and rendering options
3. The revised experience: I’ll share some screenshots and further discuss whether X-Plane is worth it after spending more time with the software on multiple platforms.

So without further ado (do you guys really read this?), Part 1:

Laminar Research Delivers a Sour Taste

In my previous post on XP 10, Initial Thoughts on X-Plane 10, I discussed how much of a nightmare the release was and how frustrating adjusting setttings could be.  I ended the post by suggesting that those of us with older systems stick with X-Plane 9.7 and kept to my “do not buy” recommendation.

This post also became a place for many readers to share their experiences with X-Plane 10.  It quickly became clear that I was not alone in my conclusions and many of you struggled with X-Plane 10 as well.  There was some harsh criticism for Laminar Research, referring to their recent as “disappointing”.

I would like to note that to date, no one from Laminar Research has bothered to address these comments on this blog.   In addition, I personally have sent three emails to Laminar Research requesting further comments.  None of my inquiries have been returned.   Shame…

Its Beta software!

X-Plane 10 is really beta software.  Maybe I missed a memo to their consumers, but with all the hype around how great X-Plane 10 was going to be, someone forgot to stick the “beta” label on it in a place consumers can read.   The X-Plane 10 release represents the worst software release in years, with so many bugs and a confusing installation (can’t use the installer on the DVD!), Laminar Research jumped the gun. Nothing says it better than pointing the seven “fixes” released since its debut.  That is almost two per week!

Mac Users Beware

X-Plane 10 is not optimized for Mac.  The explanation that I received on Facebook was that Macs are not optimized for gaming and this isn’t an X-Plane 10 issue, but an Apple issue.  Even still, Laminar Research could have stepped up and pointed out the performance variance a little more black and white.

$80 is a rip-off!

Its $80 for crappy, beta software.  While I recognize that Laminar Research has a lot of time resources invested, $80 is steep, especially for software that wouldn’t run out of the box (you must download a new installer from their website).

So, for $80, what am I getting?  The latest in graphic rendering, improved ATC (?), and a few extra planes that can only on “high end” systems.  The only thing is keeping me from filing a charge back with credit card company (fraud would be my reason for doing so), is that I personally jumped the gun when I ordered it even before downloading the buggy web demo.

Conclusion

Sadly, Laminar Research has left a very sour taste in my mouth from mis-leading marketing to a scalping cost for buggy, poorly checked software.  From what others have said, I am not the only one.   As a customer experience advocate, I proudly give Laminar Research an “F”.

My message to Austin and the rest of Laminar Research: “You boys are playing in the big league now, releasing buggy software and ignoring your customers isn’t going to get you market share.  Stop and think about who is really paying your paychecks.  Smart business is about the customer.”

Coming up in part 2, some quick tips on getting started with X-Plane 10, including how to get “decent” frame rates on older systems and how to configure your joystick.

I hope everyone is spending time with those important to them and that Santa brings that new, shiny gaming rig for awesome flight simming in 2012.

Cheers!

Aric Monts-Homkey
Blogmaster, A Reality of My Own

Customer Experience Failure

I’ll skip the blow by blow, but the simple task of downloading X-Plane 10 web demo was a Thanksgiving nightmare, followed by the inability to even start the program, and finishing with such low frame rates, that I thought my monitor was showing me an old 8mm film. Then came a number of web updates and the requirement to download an installer from the website to install the DVDs.

The overall experience was a far cry from a smooth roll out of a new product. Clearly Laminar Research was not prepared for the release of software that still needed more testing and fixes prior to release.

X-Plane Eye Candy

With the full version of X-Plane 10 installed and about 20 hours dickering around with the rendering options, I have finally reached a point of content with X-Plane 10.  So, I thought I would post some screenshots of my initial testing.

The settings for my '08 iMac

The trick to getting decent frame rates from X-Plane 10 is to turn EVERYTHING off and then start turning options back on and up.  It is a frustrating and lloooonnnngggg task.  Austin should design a little program that can set rendering options based on computer settings.  But then again, Austin is not that cool.

Challenger 300 at Sunset over Puget Sound

But after spending a lloooonnnngggg and frustrating time dickering with the rendering options, I was able to install one of my favorite X-Plane aircraft, the Challenger 300 by Ddenn Design, and fly from KPAE to KSEA and experience a few of the new X-Plane features.

The Stinson L5S, a very close cousin to the Piper Cub in FSX

I also realized that Laminar Research has clearly marketed X-Plane 10 as a direct alternative to FSX or Flight.  Included in the web demo are the Baron, a King Air C90B, and the Stinson L5S.  Similar aircraft in my default FSX hanger.  I was sad to see the Piper Malibu missing.

Initial Thoughts

My initial thoughts on X-Plane 10 are mixed.  While it represents a revolutionary step forward in simulation software, the customer experience of downloading the demo, installing it, and configuring it is down right atrocious. As an customer advocate, Laminar Research might have an awesome product, but the experience to use it is the pits.

To Buy or Not To Buy?

Is X-Plane 10 a “do not buy” product, as I stated in my tweet?  At this time, I will say that if you are willing to invest countless frustrating hours getting it configured and you own a powerful computer, buy it!

If you are an FSX user, I recommend waiting for Microsoft Flight, which will offer a far superior customer experience and better support.

For me, I paid $80 for this thing, so it will sit on my computer along side X-Plane 9.7, taunting me to mortgage my house so I can buy a super computer to properly run it. Until then, X-Plane 9.7 wins.

X-Plane homepage screenshot

With advanced graphics, revised data models and a whole host of other goodies, X-Plane was worth the wait.  You can download the demo and you can pre-order your copy of 8 DVD’s, scheduled to ship December 7th. < link to X-Plane >

Oh yeah, Happy Thanksgiving!

PS – Currently, the X-Plane download servers are hideously slow… my current download time is 14 hours!  I’d say start the download, celebrate Thanksgiving and hope its done by tomorrow morning.

They also seem to have a knack for surprises.  When they released the Mooney M20J for X-Plane, I believe I blew coffee through my nose.  After buying a new keyboard and subsequent unexpected releases and previews, it is clear Carenado will be in the news for some time to come.

But now they will have company.  Meet Alabeo, a joint venture between talented young artists (unnamed as time of publication) and Carenado.  You can visit them on Facebook and on Twitter to stay up to date on their progress.   The official press release:

November 21st, 2011

Carenado is announcing the creation of a new company: ALABEO (www.alabeo.com). This new company was born as a joint venture of a young and talented 3D artist’s team and the well-known general aviation developer company: Carenado.

This talented young team is composed by 3D modelers, digital artists and computer programmers. Their vast knowledge in the current 3D modeling techniques, digital arts and games programing makes a perfect fit with a company like Carenado. Both teams will complement each other with their specific areas of expertise, pursuing the objective of developing fun stuff for the major home flight simulators.

Carenado will support this new company providing expertise, a cutting edge technological platform, and vast commercial experience.
Alabeo plans to release its first aircraft in the next few days.
People can also follow Alabeo via their favorite social networks:

Facebook: www.facebook.com/Alabeo
Twitter: www.twitter.com/Alabeo_com

This looks incredibly exciting and can’t wait to see what they deliver to the FS community.  I only hope that FSX and X-Plane are supported.

Update 11.23.2011 – Alabeo’s first release will be the Pitts S-2S. Screenshots available at their URL above.

 <livery by John Glanville> < aircraft by Carenado >

The weather made this flight fairly interesting with gusting winds, variable clouds, and high humidity.  A storm front was moving in from the north and west.  Taking off from Kerrville, already in the midst of the storm is proof of this pilot’s questionable discretion, was a little hair raising.

Once airborne and above 3,000 feet, the wind was calmer, but the visibility was close to nothing.  Good thing we are in an IFR equipped Mooney as we cruised southeast.

ATC asked us to approach from the south due to incoming traffic and clearer weather, so we paralleled downtown San Antonio, banked left over the DPS field and hooked back north.

The approach to runway 21 was tight due to traffic on the inbound. We hugged the runway tight, made our sweeping, descending turn and landed safely, despite the winds best attempts at making us crash.

< OSU Plane crash via ABC >

I am sad to hear of the deaths associated with this crash and my heart goes out to those affected.

Ooohhh, aawwww: The A320 v2.1

Well, we can now ooohhh and aaawww again when we fly the Project Airbus A320 v2.1.  The latest update combines the legendary A320 with the awesome new features of the A321, including:

1. Wing flex
2. Improved A321 engine nacelles
3. Modeled wiper blades
4. Additional antenna
5. Reshaped APU
6. Revised cargo door animation

The official release and documentation is in this Project Airbus forum post.  Downloads are available at the PA download section or via Avsim. Note, you must download the base pack AND a livery pack for it to work.

Check out those detailed engines!

Once downloaded, prepare yourself for some serious ooohhhh’ing and aaawwww’ing.  I am in the process of putting this update through its paces, so more will come later.

A note on FSX compatibility.  This model was built for FS2004 and no FSX model exists.  While you can load it into FSX yourself, your experience may vary and there will be limited support.

Cheers! Happy Airbus’ing!

The ERS TV variant - Hawaii

< download & info here >

Based on the FS2004 model by Owen Hewitt, the ERS version of the Bell 206B III added some much needed FSX functionality such as self-shadowing, FSX specific animations and a custom FDE.   While the default Bell 206B isn’t bad, the improved ERS model adds details and realism that are worth the nearly 100mb download.

Speaking of download, I am in the process of putting this file through its paces.  I’ll add screenshots and more commentary after I’ve had time to fully check it out.